Vehicle Repair Solutions
Enhancing efficiency and quality in vehicle repair procedures
Through our own experience in the insurance industry we have picked up on real time problems that brokers are facing when it comes to vehicle claims. It is our goal to eliminate these problems, thereby minimizing the downtime and leaving clients satisfied.
1. Claim form is sent to the insurer
Registration of claim and appointment of assessor can take 2-5 days.
2. Clients taking pictures of the vehicle
Pictures are often not of good quality, necessitating retakes.
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Clients may get irritated with the repeated process of taking pictures.
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Not all damages are visible in the pictures. This can result in unseen damages being overlooked.
3.Insurance and estimation issues
Inaccurate or incomplete pictures can lead to issues with insurance claims and repair cost estimates.
The Problems
4. Low quality panel beaters are being appointed
The vehicle repair takes too long.
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The parts take too long to get to the panel beater.
5. No feedback to brokers
Panel beaters tend to forget about the broker giving client only feedback and then when there is a complaint the broker is the last person to know.
6. Delayed Repairs
Additional parts may need to be ordered once all damages are identified.
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This causes further delays in the repair process.
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Clients motor hire expires causing the client to be angry with the broker and insurer.
Our solutions
1
Client information
We will gather the relevant information such as
Client Contact Information:​
Name, phone number, email address, and preferred contact method.
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Vehicle Information:
Year, Make, model, and damage specifics
2
Appointment
We will appoint a panel beater who is approved by that client's insurer and certified by automotive brands to visit the client's location within 48 hours.
3
On-site Evaluation
We will arrange for a professional panel beater to visit the client's location to conduct a thorough inspection of the vehicle.
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We will obtain accurate quotes, ensuring all damages are properly assessed and documented.
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4
Upliftment
During the on-site evaluation, if the panel beater determines that the vehicle is unsafe to drive, they can immediately arrange for the vehicle to be uplifted and transported to the repair facility.
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This proactive approach allows for a more detailed inspection and stripping of the vehicle to uncover any unforeseen damages.
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5
Communication
We will work closely with the insurer and the appointed assessor to expedite the approval and processing of claims by ensuring clear communication and providing all necessary documentation promptly.
We will regularly follow up to address any issues and keep the process moving forward efficiently.
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Insurers we work with
Communication
before and after the claim is approved
Insurer and Assessor collaboration
Work closely with the insurer and the appointed assessor to expedite the approval and processing of claims.
Vehicle intake
Inform the clients when and where their vehicle will be taken in for repair.
Timeline Management
Provide clear timelines for each stage of the repair process.
Parts availability
Monitor the availability of parts and explore alternatives to source parts quickerif there is a delay.
Progress updates
Offer regular updates and weekly follow ups to broker and client including notifications of any delays or changes in the repair schedule.
Repair duration
Estimate the time required for the repair and keep all parties informed.
Looking for a middle man to alleviate the vehicle claims process?   Contact us today