Gauteng · answered 24 hours a day
Five years of insurance repair work. Now you can call us direct.
Insta-Group does electrical work, solar and backup power, industrial motors, CCTV and access control for business owners, landlords, property agents and body corporates across Gauteng.
What we do
Five things, done by people who do them every week.
Electrical Services
Faults, distribution boards, breakers, lighting, rewiring and compliance certificates.
Solar & Backup Power
Systems from 3 kW at a house up to 1000 kW on a factory roof, plus repairs to what is already there.
Motors & Industrial Equipment
Pumps, gate and garage motors at home. Production machinery where downtime costs money.
CCTV & Access Control
Cameras, recording, remote viewing, gate and boom motors, intercoms and readers.
Insurance Claims Support
A damage assessment report your insurer will take seriously, a costed quote itemised the way they expect, and the repair once it is approved. Written by people who have spent five years on the insurer's side of the table.
Who has been sending us work
Most of what we do comes through insurers.
For the last five years the bulk of our work has come from insurance companies and the suppliers they appoint. Repairs, reinstatement and installations on live claims, with a written report at the end of it.
That work is where we learned what a job actually costs, because somebody checks every line of it. When we quote you directly, you get a price built by people who spend their week pricing this exact kind of damage.
What happens when you call
- You call or WhatsAppAny hour. Tell us what is not working and where the property is.
- We work out if it is urgentSome things need someone tonight. Some things are better done properly on Tuesday. We will tell you which one it is.
- Site visit and quoteWe look at it, test what needs testing, and give you a written price before anything gets replaced.
- The workDone by our own team and the trades we have used for years, not whoever was available.
- Certificate and handoverA Certificate of Compliance where the work calls for one, and a straight answer on anything else we found.
Insurers, underwriting managers and administrators
Whose claims we have worked on.
Repair, reinstatement and installation work carried out on live claims for these companies over the last five years, among others.
Something not working?
Phone us and speak to a person, or send a WhatsApp with a photo of the problem.
- Call line, open 24 hours a day 087 822 2626
- WhatsApp, working hours 8am to 5pm 068 914 7768
- WhatsApp, after hours 068 462 2849
Service
Electrical Services
Fault finding, repairs, installations and compliance certificates, done by registered electricians across Gauteng. Choose Residential or Commercial below to see what that covers.
Which one are you?
What we handle
- Circuits that trip, dim or stop working
- Distribution board upgrades and earth leakage
- Geyser, stove, plug and lighting circuits
- Surge and lightning damage after a storm
- Rewiring in older houses
- Outdoor and security lighting
- Certificate of Compliance when you sell
- Inverter and generator changeover
Who this is for
Homeowners, landlords with houses and flats, tenants sent by their agent, and anyone who has been told by the bank or the buyer that the house needs a certificate.
Selling a house
A Certificate of Compliance is a legal requirement on transfer. We inspect honestly, tell you what needs fixing before we sign, and fix it if you want us to. We do not sign off what we have not seen.
What we handle
- Three phase supply, distribution and sub boards
- Fault finding where the business has to keep trading while we work
- Shop, office and warehouse fit outs
- Industrial installations and machine supply
- Lighting for offices, yards and parking
- Common property for body corporates and complexes
- Compliance certificates for premises and leases
- Standby and generator changeover for business
Who this is for
Business owners, property managers, managing agents, body corporates and landlords with commercial tenants. People who need the problem sorted properly and a written record afterwards.
When the premises cannot close
Tell us what is down and what it is costing you per hour. We will tell you straight whether it needs someone tonight or whether it is better done properly tomorrow morning, and we will say why.
Damage that came from something else
A lot of electrical faults are the last step in a longer story. A surge that took out more than one appliance, a board that has been overloaded for years, an installation that was never done to standard in the first place. We test before we replace, and we tell you what actually caused it, not just what needs paying for.
Service
Solar & Backup Power
Designed, supplied, installed and maintained, from 3 kW at a house up to 1000 kW on a commercial roof. We also repair systems somebody else installed.
Which one are you?
What we handle
- Backup power so the house keeps running through an outage
- Solar to cut what you draw from the grid
- Inverter and battery sized to what you actually use
- Distribution board and changeover work
- Certificate of Compliance for the installation
- Fault finding on an existing system
- Repairs and battery replacements
- Farm houses and smallholdings, up to about 24 kW
Who this is for
Homeowners, landlords who want a rental that keeps its power, and people who already have a system that is not doing what they were promised.
Systems installed by someone else
We get called to a lot of these. An inverter that is not talking to the batteries, batteries that never reach full charge, a system that trips the moment the geyser comes on. We test before we recommend replacing anything.
What we handle
- Rooftop and ground mount systems, 100 kW to 1000 kW
- Factories, warehouses, farms and schools
- Design and equipment selection for the real load
- Supply, installation and commissioning
- Backup for the parts of the business that cannot stop
- Distribution board and changeover work
- Certificate of Compliance
- Maintenance, monitoring and repairs afterwards
Who this is for
Business owners and farm owners where downtime costs money by the hour, and property managers looking after buildings with tenants who expect the lights to stay on.
Pairing that actually works
We do not put an inverter with a battery it cannot genuinely communicate with. That pairing is where a lot of expensive failures start, and we have seen enough of them on claims to be strict about it.
Installed
Recent systems
| System size | Site | Type of work |
|---|---|---|
| 770 kW | Factory roof | Roof mounted solar |
| 600 kW | Grain farm | Agricultural solar |
| 400 kW | Commercial site | Combined roof and ground mount |
| 100 kW | School campus | Campus wide solar |
| 24 kW | Farm house | Residential solar and backup |
Completed across Gauteng and the Free State during 2025 and 2026.
Service
Motors & Industrial Equipment
At home it is the pump or the gate that stopped. At work it is the machine the whole shift depends on. Either way we diagnose it, repair it where that is the right answer, and replace it where it is not.
Which one are you?
What we handle
- Pool pumps
- Borehole and pressure pumps
- Gate and garage door motors
- Extractor and ceiling fans
- Geyser and water pump controls
- Diagnosis before anything gets replaced
- Sourcing the right replacement unit
- Installation and testing
Who this is for
Homeowners, smallholdings with a borehole, and landlords whose tenant has just phoned to say the gate will not open.
Repair or replace
Not every failed motor needs replacing, and not every repaired motor will last. We tell you which one you are looking at and what each option honestly costs, before you commit.
What we handle
- On site diagnosis and testing
- Motor rewinding and repair, through workshops we have used for years
- Sourcing replacement motors and drives
- Installation, alignment and commissioning
- Starters, contactors and control gear
- Pumps, extraction, compressors and conveyors
- Supply and control faults that look like a motor problem but are not
- Preventative checks between failures
Who this is for
Factories, warehouses, farms and the plant rooms of commercial buildings. Anyone whose real cost is the shift that did not run, not the motor.
Downtime is the real cost
Tell us what the machine does and how long you can be without it. We work to that, not to a standard lead time.
Something stopped?
Send us a photo of the nameplate and a line about what it does. That alone usually tells us whether we are looking at a repair, a replacement or a control fault, and it saves a wasted trip.
Service
CCTV & Access Control
Camera and access systems installed so they actually record, and maintained so they keep doing it. For a house, a complex, or a commercial site.
Which one are you?
What we handle
- Cameras around the house, placed where they will actually see something
- Remote viewing on your phone
- Recording that keeps enough days of footage
- Gate motors and intercoms
- Tag and remote access for the family
- Repairs and upgrades to what is already there
- Residential complexes and estates
- Power and cabling done to standard
Who this is for
Homeowners, landlords, and body corporates and estates that want the gate, the intercom and the cameras to work together instead of three separate systems that do not.
What a camera will not see
We tell you honestly, before it goes up, what each camera will and will not cover. A camera pointing at the wrong corner is worth very little after a break in, and that is when everyone looks at the footage.
What we handle
- Site survey and camera placement for offices, warehouses and retail
- IP camera systems with proper storage and retention
- Remote viewing for the owner and the manager
- Boom gates and vehicle access
- Tag, card and biometric readers
- Visitor and contractor access
- Tying access control into the cameras
- Maintenance so the system is working on the day you need it
Who this is for
Business owners, property managers and body corporates responsible for a site with staff, stock, visitors and vehicles moving through it.
After a break in
Insurers ask what security was in place and whether it was recording. A system that was overwriting itself or had been down for a month is a hard conversation. We install and maintain so that conversation goes your way.
Service
Insurance Claims Support
Five years of working on claims from the insurer's side taught us how a claim is actually read. Now we put that to work for the property owner.
Which one are you?
What we handle
- A damage assessment report you can hand straight to your insurer
- The cause of damage stated plainly: lightning, surge, storm, fire, wear or a fault
- A costed repair or replacement quote, itemised the way insurers expect
- Photos, serial numbers and the paperwork the claim will be asked for
- Testing of appliances, inverters and batteries before anything is written off
- Repair and reinstatement work once the claim is approved
- Certificate of Compliance where the insurer asks for one
Who this is for
Homeowners with a lightning, surge, storm or electrical fire claim who want the report done properly the first time, and landlords with a tenant’s damage to sort out.
Why the first report matters
Most claims are decided on the first report the insurer receives. If it is vague, missing photos, or names the wrong cause, the claim stalls or gets cut. We write the kind of report insurers expect, because for five years we have been the ones writing them.
What we handle
- Assessment reports on machinery, motors, solar and backup systems, electrical installations and security equipment
- The cause of damage, and whether it looks like an insured event, stated plainly
- Itemised repair or replacement costing, set out the way insurers want it
- Testing before write off, so the claim reflects what is actually damaged
- Common property claims for body corporates and complexes
- A technical answer when the insurer sends their own assessor to check our findings
- Reinstatement work once the claim is approved
Who this is for
Business owners, body corporates, managing agents and landlords with commercial tenants. Anyone who needs the claim to move and cannot afford to have it sent back for a better report.
When the insurer pushes back
Sometimes a claim is cut because the damage was overstated. Sometimes because the report did not prove the cause. We tell you which one you are dealing with and what the honest position is, even when it is not what you were hoping to hear.
Start with a photo
Send us a picture of the damage and a line about what happened. That is usually enough for us to tell you whether it is worth claiming, what the insurer will want to see, and how quickly we can get someone out.
Legal
Privacy Policy
How Insta-Group handles your personal information, written under the Protection of Personal Information Act (POPIA).
Last updated 10 September 2026
Who we are
Insta-Group, registration number K2020/1434/05, a company registered in South Africa. In POPIA terms we are the responsible party for the information described here.
- Address
- street address to be confirmed, Springs, Gauteng
- Telephone
- 087 822 2626
- info@instagroup.co.za
- Information Officer
- Ivanhoë Oosthuizen, reachable on the details above
What this website collects
Very little, and we want to be specific about it rather than vague.
This website does not use cookies. It does not track you, it does not profile you, it has no analytics, no advertising pixels and no third-party scripts. There is nothing to accept or decline.
Three things do still happen when you visit, and you should know about them.
Server logs
Our hosting provider records ordinary web server logs: your IP address, the browser you used, which pages you opened and when. Every web server does this. We use it only to keep the site running and to look into problems or abuse. We do not use it to build a picture of you.
Fonts
The site loads two typefaces from Google Fonts. To deliver them, Google receives your IP address and browser details. Google sets no cookies through this service. If you would rather it did not happen, most browsers and content blockers can block requests to fonts.googleapis.com, and the site still works.
The enquiry form
The form on the contact page does not send anything to us or to this website. It builds a WhatsApp message on your own device and opens WhatsApp with it filled in. Nothing leaves your device until you press send inside WhatsApp. If you never press send, we never see it and nothing is stored anywhere.
What we collect when you actually contact us
- Your name, phone number and email address
- The address of the property, and access details where you give them
- What is wrong, including any photographs or videos you send us
- Where a claim is involved: your insurer or broker, the claim number, and the documents you or they send us
- Details of the equipment, its make, model and serial numbers
- What we quoted, what we did, and what you paid
If you send us a WhatsApp message, that message is carried and stored by WhatsApp under Meta’s own terms and privacy policy, which we do not control.
Why we process it
- To answer you, quote, and arrange a visit
- To carry out the work and order the right parts
- To issue a Certificate of Compliance or a report where the job needs one
- To invoice you and keep our accounting records
- Where you have asked us to help with an insurance claim, to deal with your insurer, broker or their appointed assessor on that claim
- To meet legal obligations, including tax, company law and electrical compliance requirements
We do not send marketing to people who have not asked for it, and we do not sell or rent your information to anybody. Ever.
Who else sees it
- The technicians and subcontractors doing your job, who get what they need to do it and no more
- Suppliers, when we need a price or a part for your specific job
- Your insurer, broker or their assessor, where you have asked us to act on a claim, or where they appointed us
- Our accountants and, if it ever came to it, our attorneys
- Our hosting and email provider, who store our mail on their servers in South Africa
Information that leaves South Africa
Two of the services above are run by companies outside South Africa: WhatsApp, which is Meta, and Google Fonts. POPIA allows this where the receiving country or the operator gives adequate protection. If you would rather not use WhatsApp, phone us on 087 822 2626 or email us instead. Both work just as well.
How long we keep it
Job and claim records are kept for as long as we may need them, which includes the period in which a dispute or a warranty claim could still arise, and for at least five years where tax and company law require it. Enquiries that never turn into a job are cleared out once they are plainly stale.
Your rights under POPIA
You can ask us to:
- Tell you what personal information we hold about you and give you a copy
- Correct anything that is wrong or incomplete
- Delete information we no longer have a reason to keep
- Stop processing your information, or stop sending you anything
Email info@instagroup.co.za and say what you want. We will answer as quickly as we reasonably can. We may need to check who you are before handing over information, which is protection for you, not an obstacle.
Some information we cannot simply delete on request, for example records we are legally required to keep, or records tied to a live claim or dispute. If that applies we will tell you which information and why.
If you are not happy
Tell us first, on the details above, and give us a fair chance to sort it out. If you are still not satisfied you have the right to complain to the Information Regulator:
- Information Regulator
- Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- General enquiries
- enquiries@inforegulator.org.za
- POPIA complaints
- POPIAComplaints@inforegulator.org.za
- Telephone
- 010 023 5200, or toll free 0800 017 160
Keeping it safe
We keep your information on password-protected devices and accounts, we limit who on the team can see what, and we only give subcontractors what their job actually needs. No system is perfect, and we will not pretend otherwise. If something goes wrong in a way that puts your information at risk, we will tell you and the Information Regulator, as POPIA requires.
Changes
If we change how we handle information, for example if we ever add analytics to this site, we will update this page and change the date at the top.
Legal
Terms and Conditions
The terms that apply to this website, and the information we are required to publish under the Electronic Communications and Transactions Act.
Last updated 10 September 2026
Who you are dealing with
This information is published in line with section 43 of the Electronic Communications and Transactions Act 25 of 2002.
- Full name
- Insta-Group
- Legal status
- A company registered in South Africa
- Registration number
- K2020/1434/05
- Place of registration
- South Africa
- Director
- Ivanhoë Oosthuizen
- Physical address
- street address to be confirmed, Springs, Gauteng
- Address for legal service
- street address to be confirmed, Springs, Gauteng
- Telephone
- 087 822 2626
- info@instagroup.co.za
- Website
- www.instagroup.co.za
- What we do
- Electrical work, solar and backup power, industrial motors and equipment, CCTV and access control, and insurance claims support, for property in Gauteng
- Prices
- Nothing is sold on this website. Prices are given in a written quote for each job, after we have seen what the work involves. See Quotes, cancellation and workmanship.
- Payment
- By electronic transfer to the bank details on our invoice, on the terms stated there
- Complaints
- Phone 087 822 2626 or email info@instagroup.co.za. See the complaints section below.
- Privacy
- See our Privacy Policy
Using this website
The information on this site is here to tell you what we do and how to reach us. It is general information, not technical, legal or insurance advice for your specific situation. Every property and every fault is different, which is why we quote after looking at the job rather than off a website.
We try to keep everything here accurate and current. We may change or remove any of it without notice.
Nothing here is an offer, and no contract is made on this site
You cannot buy anything on this website. Nothing on these pages is an offer capable of acceptance, and sending us an enquiry does not create a contract between us. A contract comes into existence when you accept a written quote from us and we confirm it.
Because nothing is bought or ordered through this website, the seven day cooling-off right in section 44 of the Electronic Communications and Transactions Act does not arise here. Your rights under the Consumer Protection Act still apply to the work we do for you, and we set those out on the Quotes, cancellation and workmanship page.
Other companies’ names and logos
This site names insurers, underwriting managers and administrators, and shows their logos, to state a true fact: that we have carried out repair, reinstatement and installation work on claims involving those companies. Their names and logos remain their own property.
Showing them is not a claim that any of those companies endorses, sponsors, approves or is associated with Insta-Group, and it is not a claim to be an appointed, accredited or panel supplier of any of them unless we say so in writing to you directly. If any company named here would like their logo removed, email info@instagroup.co.za and we will take it down.
Our content
The wording, layout, photographs and the Insta-Group name and logo on this site belong to us. You are welcome to read it, print it and share a link to it. Please do not copy it onto another business’s website or materials.
Links to other sites
Where we link somewhere else, we are not responsible for what is on the other end and we do not control it.
What we are and are not responsible for
We stand behind the work we do. That is dealt with on the Quotes, cancellation and workmanship page and nothing here takes those rights away from you.
This section is about the website itself. We do not promise that the site will always be available or free of errors, and we are not liable for loss you suffer from relying on general information on these pages instead of getting a quote and an assessment for your own property. Nothing in these terms limits any liability that the law does not allow us to limit, including liability for death or personal injury caused by our negligence, or your rights under the Consumer Protection Act.
Complaints
If something goes wrong, phone 087 822 2626 or email info@instagroup.co.za and tell us what happened. We would far rather hear it from you and fix it. If we cannot resolve it between us, you can take a consumer complaint to the National Consumer Commission, and an electrical compliance concern to the Electrical Contracting Board or the relevant regulator.
Which law applies
These terms are governed by South African law, and any dispute goes to the South African courts.
Changes
We may update these terms. The date at the top tells you when they last changed.
Legal
Cookies
The short version: this website does not use cookies, so there is nothing for you to accept or decline.
Last updated 10 September 2026
We do not use cookies
Most websites ask you to accept cookies. This one does not, because it does not set any.
There is no analytics on this site. No Google Analytics, no Facebook or TikTok pixel, no advertising tags, no session tracking, no third-party scripts of any kind. We do not know who you are, we do not follow you between pages, and we do not build a profile of you. That is not a promise we are asking you to take on trust, it is simply how the site is built.
Because no personal information is collected through cookies, there is no consent banner. Adding one would be theatre.
What does happen when you visit
Server logs
Our hosting provider keeps ordinary web server logs, including your IP address, your browser and which pages you opened. That is standard on any web server and we use it only to keep the site working and to look into problems.
Fonts loaded from Google
The site uses two typefaces served by Google Fonts. Loading them tells Google your IP address and browser details. No cookie is set by this. If you prefer to avoid it, blocking fonts.googleapis.com in your browser or content blocker will not break the site.
WhatsApp links
The Call and WhatsApp buttons are ordinary links. Nothing is sent anywhere until you tap one and choose to send a message.
Local storage
The site does not use local storage, session storage or any other place in your browser to keep information about you.
If this changes
If we ever add analytics or anything that does set a cookie, we will update this page and put a proper consent banner in place before it starts collecting anything. We will not quietly switch it on.
More detail is in our Privacy Policy.
Legal
Quotes, Cancellation and Workmanship
What a quote from us means, when money comes back, and what happens if you are not happy with the work.
Last updated 10 September 2026
Nothing is sold on this website
You cannot order or pay for anything here. Every job starts with us looking at it and giving you a written quote, so this page is about the work itself rather than an online purchase.
Quotes
- A quote is free unless we tell you in advance that a call-out or testing fee applies, and what it is.
- A quote is based on what we could see and test at the time. If we open something up and find more, we stop and tell you before doing extra work, and we requote.
- A written quote is valid for 30 days, to confirm unless it says otherwise on the quote. Equipment prices move, so after that we may need to reprice.
- The work covered is what the quote lists. Anything not listed is not included.
Deposits and payment
On jobs that need materials or equipment ordered in, we may ask for a deposit before ordering. The amount and what it covers will be stated on your quote. The rest is due on the terms shown on the invoice.
Cancelling
- Before we have started and before anything is ordered: tell us and we cancel, with nothing owing.
- After materials or equipment have been ordered for your job: we refund your deposit less what we cannot recover, for example items a supplier will not take back or a restocking fee they charge us. We will show you what it was.
- After work has started: you pay for the work already done and the materials already used or fitted, and we refund the balance.
- If we cancel, or we cannot do the job after all, you get everything you have paid back, unless we have already completed part of the work to your satisfaction.
Refunds go back to the account the payment came from, normally within a few working days of us agreeing the amount.
If you are not happy with the work
Phone us. Do not wait, and please do not get somebody else to open up our work before we have seen it, because then nobody can tell what happened. We will come back and look.
If we got it wrong we fix it at our cost. If the fault turns out to be something else, or something outside what we were asked to do, we will show you what we found and quote you for it. You are free to say no.
Our workmanship
We guarantee our own workmanship for 12 months, to confirm from the date the work is completed, unless your quote states a different period. That covers our labour and how we installed it.
This guarantee does not cover damage from something new, for example a fresh surge or lightning strike, storm damage, theft, someone else working on the installation afterwards, or equipment used for something it was not designed for. Fair wear and tear is not a fault.
Equipment and parts
Inverters, batteries, panels, motors, cameras and other equipment carry the manufacturer’s own warranty, and the length of it varies by product. Your quote or invoice will say what it is. Where a manufacturer’s warranty applies, we will help you claim under it.
Your rights under the law
These are rights the Consumer Protection Act gives you. They apply on top of anything above, and nothing on this page takes them away:
- Section 54: you have the right to work performed in a manner and quality that people are generally entitled to expect. If it is not, you can require it to be fixed or get a refund of a reasonable portion of what you paid.
- Section 56: goods come with an implied warranty of quality, and you may return goods that are defective within six months of delivery.
- Section 57: where we have repaired something, the repair and any new parts are warranted for three months, unless the failure is from misuse afterwards.
Some of these rights apply differently depending on whether you are a consumer or a business, and on the size of the business. If you are unsure where you stand, ask us and we will tell you honestly.
Certificates of Compliance
Where we issue a Certificate of Compliance, we are certifying the installation we inspected, as it was on that date. We cannot certify work we did not see, and we will not sign off an installation that is not compliant. If we find something wrong we tell you what it needs first.
If we cannot sort it out between us
Phone 087 822 2626 or email info@instagroup.co.za and tell us what is wrong. If we still cannot resolve it, you can take a consumer complaint to the National Consumer Commission, and an electrical compliance complaint to the relevant electrical regulator.
Contact
Get hold of us
The office number is answered 24 hours a day. If it is easier to send a photo of the problem, use WhatsApp.